Shipping Policy

Shipping Costs

Your shipping cost will vary depending on what you purchase on BRITA Australia Online Store and where it needs to be delivered. It is calculated based on the size and weight of the item(s).

Delivery Time

We use Australia Post to deliver all online store orders with a delivery time of between 3 - 10 business days after dispatch for smaller items, depending on the delivery location. Australia Post delivers week days only. The courier will be automatically delivered based on the goods being shipped, the size and weight, delivery pick-up address and delivery location address.

Unfortunately BRITA is currently unable to ship to PO Box addresses.

You acknowledge and agree that notwithstanding anything else stated on the Website:

  1. BRITA cannot guarantee that delivery will occur in the stated delivery time frames;
  2. delivery time frames may change from time to time due to unforeseen circumstances;
  3. except where required by applicable law BRITA is not liable with respect to any loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.

Delivery of Goods will take place at the Delivery Address specified by you during the Order process. You will need to submit separate Orders for Goods where you require multiple delivery destinations.

If we are unable to deliver your Goods to the Delivery Address due to the size of the package or because there are restrictions on access to the Delivery Address or it is unsafe or impractical to make delivery, a calling card will be left for you notifying you where the Goods have been delivered for collection by you. It is your responsibility to follow the instructions stated on the calling card. Within Australia, undeliverable Goods will generally be left at a local Australia Post outlet. Within New Zealand, undeliverable Goods will generally be left at a local New Zealand Post outlet.

Upon delivery, you must inspect your Goods and check that the Goods delivered match your Order. If there is obvious damage to the Goods due to transit, you must contact our Customer Service Centre as soon as practicable using the details provided at the start of these Terms and Conditions. If the Goods are not as ordered, you may return the Goods to us in accordance with the Returns Policy. If Goods are missing from your Order, you may call our Customer Service Centre, or return the Order in accordance with the Returns Policy. You should let us know about any defective, damaged, missing and incorrect Goods as soon as possible. Any Goods replaced under the Returns Policy due to being defective, damaged, missing or incorrect will be delivered to you free of charge.

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